Windows USA
Reviews and Complaints

Oh yes...when we told the salesman we had two other companies we wanted to get estimates from...HE SAID ..... There are over 500 window companies across the United States...why not get an est from EACH OF THEM !

Smart *** ... :( :x :( :cry

Were you there ?? Have you ever bought Windows from a USED CAR SALESMAN ??.

PS:: I did have enough COMMON SENCE not to be taken by THIS COMPANY !

THANK YOU VERY MUCH ! :(

My wife and I had WindowsUSA replace 13 windows in our old house. Yes the salesman was very "pushy", and yes the price kept dropping as the night wore on.

I guess the reason that the come later in the evening is that it may be easier to wear down a potential buyer. Anyway, we eventually got down to a price we could afford. The installers come on the coldest day of that winter, but they got the old windows out and the new ones in in a matter of seconds.

They were very polite and professional. So all in all our experience was not a bad one and the windows seemed to be of good quality, we haven't been in that house in over eight years now so I can't say how they held up.

I have their windows and I had a defect in a large picture window. I called customer service and shortly afterward with no expense and only one request I had a brand new picture window.

Another added bonus their crew is so cleanly they swept and mopped to ensure there was no debris left behind for my 7 month old. I felt like I had won a prize easiest experience that coup have been bad.

I highly recommend them and have received great rewards through promotions!! :grin

When people don't qualify it is often bc their FICO credit score isn't high enough. No business is going to pay to send a salesman out to a place if they don't know the buyer can afford the product.

We had the same company visit us for a window estimate. Although the demo took a little bit of time, we found the demo interesting & were given a great price- we know this because we have been shopping for windows for a while now.

Our rep.

was very good.

We now have the windows in our home & LOVE them. The demonstration was worth it!!!

I am not a fan of pushy sales tactics and price drops, but I am even less a fan of the "just give me a price" customer. You cannot make an informed decision on price alone or by collecting numerous "prices." The specifics of your project can not be researched on the internet or in brochures. I have observed in 15 years of window sales, that at least 70-80% of install problems could have been avoided by discussing the project up front with the salesperson and not just pressuring them to give you a price.

Good for you! They offered $100 for the opportunity to pitch their product.

They could have pitched an honest deal at a fair price, but they chose to do otherwise.

Hopefully, your complaint will spare others the agony. If you ask me, you earned every dime, and you have a right to express your opinion.

Sure would like to know if "Window Man" out of Phoenix, AZ is in the business or just an individual commenting.

So, they gave you $100 to have them in your house to try to sell you something you are obviously interested in, otherwise you would not have contacted them. And now you're mad because he tried really hard to sell you some windows. It sounds like you just don't know how to deal with salespeople.

You were ordered to send in referrals??? Is that part of the deal?

I think that Darby is a pissed competitor of Jim's and is faking his complaint as a consumer. Jim visited and sold us in South Arkansas recently and the windows are exactly what he said that they were. I think the only gas Darby smelled was his own vile comments and bull *** put on this website!

And, if you pay anywhere near $1K per window, you will never recoup your money spent for plastic windows. God forbid you financed the deal. Then you're really in for it.

For all you know, I'm the owner of the company or just someone who doesn't give a rat's *** about anything at all. How can we know who is posting comments on this site?

As far as I know, we can't. So what's the point of even reading the comments on this site.

Check out the Better Business Bureau if you want legitimate information about any company. This Windows USA company has very good ratings from the BBB.

People that have opinions are not whiners. They just have an opinion.

The product seemed good.

However the sales presentation was not for me. Flattery, calling the home office a few times,etc. The salesman should know the price for which he can sale the product. The price dropped from 14,000 to 7450 for the Alaskan, 677 per window, a little steep even for the quality.

Salesman was nice, but too much game playing. Present the price bottom, line no games. If it is a good product, it will sell. We were pressured to sign that night.

Why?

If a company is confident about their product, they will wait and be eager to be

compared to others. The product may be good but the presentation taints the product.

They manufacture racists to sell in a minority state.Maybe Canada would suit your white dreams. America is diverse, unlike your sales team.

I learned that the hard way.Hired and trained only to come home to no job. The fight is on a company against an individual.

Like Billy the Kid, I like my odds. Windows USA I'm gonna make you famous,but not for what you want.

We dealt with Richard Sykes, an absolute gentleman, and someone named Will at the office. Both top notch, as were our installers.

Did we pay more than you see in the Lowe's circular? Yes, but custom made from head to toe, and we don't regret a thing.

The one thing I notice on this site is no one comes back on and says how happy they were and names another company and price. A lot of whiners.

The one thing every company you listed has in common is that they all use the same tactics, including pricing their products at 2-3 times the market value. Nearly every major market has a good local window company which will sell a similar product with good installation and service at a fraction of the price.

Shop around, people. And, if the guy can't give you his pitch in an hour or less, he's trying to ***.

Spare yourself the agony, and don't pay prices you'll never recoup in energy-savings or equity increase. Move on to the next company.

Here's the thing none of the complainers on here will tell you: THEY solicited Windows USA to come to their home. We ultimately bought, but had to call 3 times before someone was in the area.

Ultimately, we learned that YOU either respond to their flyer, or are referred by someone you know who has bought. What a novel concept - receive business from someone you've done business with. How well do you think that would work if you do a *** job or have an inferior product?

Was there pressure on us to buy that night? Of course.

By the same token, how many companies do you know that will have a representative work around your schedule and be there at 8 p.m.?

That's a person trying to make a living, and if you want to buy the glued together window at Lowe's, attempt to get someone to even help you at that hour.

Like the previous poster, I agree, you crybabies were simply in it for the $100 bucks. You are pathetic.

Windows USA makes a great window. The price is a little too high.Installation is not good for the price, I am redoing windows trim on the inside of the house.I am stuck with some bad financing, I pay 175.00 a month and 90.00 goes to interest.

I would like to say this... I looked at windows usa work.

They actually done a great job. They put in windows for my grandparents and my grandparents are very pleased with the job they done, but I honestly didn't see $13,000 worth of windows in the 18 they had put in.

I've been in the window business with 2 different manufacturers over the course of most of the last 2 decades. The company I currently represent has never had less than an A+ BBB rating.

We've received several BBB Outstanding Service Awards. We have an A+ Angie's List rating and consistently receive their Super Service Award. Our products are rated for both residential and commercial use and will test equal or better to Windows USA and most other companies who operate similarly to Windows USA. Our typical sale, installed, runs on average between $375 and $500 per window, depending on size and options.

We run into guys like these on a daily basis.

First off, an A+ rating by the Better Business Bureau is not that hard to achieve. Most of these companies sell decent products, have good installation, and they have good customer service. The biggest problem is that they are terribly over-priced. The Better Business Bureau does not log such complaints about pricing, because the market price is whatever the customer is willing to pay.

High-pressure tactics and high-pricing will never be reflected in a BBB rating.

Secondly, there are many 100 percent American-Made products in the replacement window business. Since a properly measured job must almost always be custom-made, having them built out of country doesn't work well logistically.

Almost all of the major replacement window fabricators are located in-country, as are extruders and glass manufacturers. Most of your better companies also use hardware manufactured in the US.

This guy sounds like a rep with a well-rehearsed, albeit very misleading, sales pitch.

We bought from a major company 10 years ago, had problems, called, and were told that the "licensee" who was selling their product was out of business and they weren't responsible for warranty issues.

Two years ago, we bought from Windows U.S.A. High pressure? A little. Were we told we had to make a decision that night? Yes, up front. Since then, we've had to replace a screen and two latches, the customer service department overnighted them, absolutely fantastic.

So to all of you whiners and *** on this site, buy the cheap window and deal with the consequences. As to being forced to make a decision, try going back to Kroger or Wal Mart two weeks after they run a special and get the same deal.

I notice like the other poster pointed out not ONE of you sent the $100 back that they paid you for your time. You are pathetic cry babies.