Windows USA
Reviews and Complaints
So Pleased
Brenda S. Brady did a fantastic installation job for me.
I previously had transom windows in my living room, but due to miscommunication, I didn't think I could get them with my new windows. Brady to the rescue! He was able to give me the transom look!
Once my blinds and curtains were back up, it looked just like a real transom window. I am so pleased!
Out Of His Way
Carol T. The installers were awesome.
David was awesome and listened to my concerns and went out of his way to assist in any way he could. Very skillful and conscientious in all his work.
Knoxville, Tennessee
Price Bait an Switch !!!!!!!!
Today, I really wanted to buy NEW WINDOWS....But after three hours of CAR SALESMAN tactics...I was totally turned away from this company....PRICE only good TODAY....MUST sign today...not tomorrow.not next week.not next month...TODAY....only today....the longer we talked the lower the price....WHY was I not given the BEST price to start with I say....$8000.00 down to $7000.00 done to $6000.00. WHAT the heck kind of business practice is THAT ????
And only good TODAY....HELLO !
Jus wish I had looked at this Internet BEFORE allowing these people into my HOME ....BUYER BEWARE ....everything written on here is exactly what happened to us.....every story the same....AND the only ones happy with this company are EMPLOYEES ....paid to write nice commits..... So stressful...So makes me appreciate the LOCAL company I have chosen to to go with..and the decent ,pleasant, ethical salesman who came to my house and did an awesome job for us.
Old Home, New Look
Loretta K. Carlos and his helper were very pleasant to work with and they both worked very hard to complete the task. We are very thankful to Windows USA for making my 23 year old home look new again.
Efficient
Bertram W. Our installers were timely and courteous.
They were willing to explain and demonstrate our new vinyl replacement windows. Very impressed with the efficiency.
100% satisfied
Joe L. We are absolutely impressed and 100% satisfied with the services from Windows USA. We will highly recommend them to our family and friends.
Stands by their word
Demetria S. Fast turnaround/delivery!
Installer was professional, fun, and provided a great educational tutorial on windows operation after install! Windows USA is a great company that stands by their word!
BUY HERE! Great value and priced for even small budges.
Knowledgeable
Virginia V. Everyone I have spoken with at Windows has been very knowledgeable about the windows and installation process.
They answered all my questions. Love my new vinyl replacement windows.
Trustworthy after the sale and install
Michelle M. We purchased windows from Windows USA in 1999 or 2000.
The company has stood by their products all these years later. We called recently to inquire about replacements due to hail damage. The customer service was outstanding. The rep found our information (we couldn’t locate our bill of sale) and we got our windows repaired for free!!
Even the installation was covered.
I will give Windows USA five gold stars every time someone asks. I truly love this company.
Above and Beyond Our Expectations
Deidra T. We had all our windows removed, replaced, and upgraded yesterday by Windows USA, and this company did an absolutely FANTASTIC JOB on the installations!!!
The working crew arrived on time and ready to work. The on-off rainy conditions did not deter their enthusiasm or professional energy to get the job done thoroughly and expeditiously. These guys were courteous, experienced, inviting, thorough, and attentive. They were also eagerly willing to answer all our questions and illustrate proper usage of the new windows.
They removed each window's blinds and/or curtains and replaced them correctly, as promised. The "inside man" even reviewed our lifetime warranty with us to ensure we were clear on what all is included in the warranty and what to do should we need future assistance. Everything that Windows USA promised us during the in-home presentation was fulfilled above and beyond our expectations.
And the windows are absolutely BEAUTIFUL, bright, sturdy, well-constructed, modern, and easy to use. THANK YOU VERY, VERY MUCH!!
Highly Recommended
Lawrence B. Our Windows USA installer did an outstanding job in just a short period of time.
All the other personnel that I spoke on the phone with were also very courteous and professional. I would highly recommend Windows USA to take care of all your window needs.
Professionalism
Cynthia T. I really did not know what to expect, but the installers were amazing.
My house looks as though they were never here- except for the beautiful new vinyl windows. Thank you, Windows USA, for such professionalism.
Great guys! Have a blessed day!
Very Impressed
Theresa R. My windows were originally replaced 19 years ago and I still love them!
I would like to thank Windows USA for their assistance in replacing four additional windows at my house. Also, for sending Stan, the window technician/repairman. He was very polite, knowledgeable, and efficient.
I was very impressed with him as well as all the staff I have spoken with. Thank you, Windows USA, for another great job!
Best Experience
Yolanda P. Was one of the best experiences from a company I have worked with!
Everyone has been so helpful. Thank you, Windows USA, and keep up the good work.
Best Experience
Yolanda P. Was one of the best experiences from a company I have worked with!
Everyone has been so helpful. Thank you, Windows USA, and keep up the good work.
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My wife and I had WindowsUSA replace 13 windows in our old house. Yes the salesman was very "pushy", and yes the price kept dropping as the night wore on.
I guess the reason that the come later in the evening is that it may be easier to wear down a potential buyer. Anyway, we eventually got down to a price we could afford. The installers come on the coldest day of that winter, but they got the old windows out and the new ones in in a matter of seconds.
They were very polite and professional. So all in all our experience was not a bad one and the windows seemed to be of good quality, we haven't been in that house in over eight years now so I can't say how they held up.
That's not bait and switch. That's you deciding you don't weant the windows at that price.
Bait and switch is when a company "baits" you with an ad for a good pricce. Then when you get to the store, they say they don't have any of the advertised merchandise but they have another, more expensive one avaiable.
As for price, yes it is common to start out at the highest and lower it if the buyer is not interested. Did you ever buy a car?
Were you there ?? Have you ever bought Windows from a USED CAR SALESMAN ??.
PS:: I did have enough COMMON SENCE not to be taken by THIS COMPANY !
THANK YOU VERY MUCH ! :(
Oh yes...when we told the salesman we had two other companies we wanted to get estimates from...HE SAID ..... There are over 500 window companies across the United States...why not get an est from EACH OF THEM !
Smart *** ... :( :x :( :cry
By the way """". $100.00 Walmart card....Sooooooo not worth it !!!!!!!
""".
$500.00 Walmart card would not be worth it..... :( :cry :sigh