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Windows USA

Windows USA

www.windowsusa.com
What is your customer experience with Windows USA?

Windows USA Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Windows USA has 4.8 star rating based on 160 customer reviews. Consumers are mostly satisfied.

  • Rating Distribution
  • Pros: Great installation, Great product, Great sales staff.
    Cons: Customer service sucks, Distracts, For the windows to work and for someone to call us back.

  • Recent recommendations regarding this business are as follows: "Stay the *** away from windows usa if you value your money!", "Run don’t buy", "No recommendations.", "Yes please have someone to call me asap", "Would not recommend this company".

View full overview ›

Media from reviews

Windows USA - Inferior service all around
Windows USA - Still waiting for service man to come and fix windows that want lock since...Windows USA - Improved appearanceWindows USA - Professional and meticulous installationWindows USA - Professional and meticulous installation - Image 2Windows USA - So PleasedWindows USA - So Pleased - Image 2
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Top Windows USA Reviews

Positive Review

"Defective window"

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Got no response from Windows USA through Pissed Consumer. Finally called them and they said the would send a Warranty Form for me to fill out and provide a...

Critical Review

"Inferior service all around"

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Windows USA screwed us, we have 4 windows that don't work right!, we had 11 windows put in on the last day of july of this year. We have Window Ac units and of...

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James P Ftp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Starke, Florida

Defective window

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Got no response from Windows USA through Pissed Consumer. Finally called them and they said the would send a Warranty Form for me to fill out and provide a photo to get the window replaced.

I've had them replace one of my screens some years ago. No problem. I'm sure they'll replace this window too, it just seems to be more involved these days.

Love the windows. Love the lifetime warranty.

View full review
Anonymous
map-marker Ridgeland, Mississippi

Windows Usa Sales Representative Review from Ridgeland, Mississippi

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I don't usually post reviews but this was a unique experience.

My experience was almost identical to yours. After a long day at work (Monday) we had a 7:15p appointment that lasted until 9:45. Salesman claimed to be the regional sales manager and not a salesman and would just show me the windows. Gave a flawless demonstration. Quoted me an outrages price of over 7k for 4-2/0x5/0 & 2-3/0x6/0 vinyl windows. I told him no. He then proceeded to tell me my home was perfect to be his feature home. If I would just let him take before and after pictures he would discount my project. But I had to say yes on the spot. He made some calls and got it down to 6300. I said no. He then continues to make more phone calls to lower the price to 5900. I said no. More phone calls. He tells me they can give me most of the windows for FREE and gets it down to $4400. I still say no. In the middle of all this my my wife and 3 year old twins come home and are trying to go to bed. he puts his boss on speaker phone so all 3 of us can have a discussion about lower it again. It's at that point that I tell him he has to leave and that I want to get to my family now. He doesn't get it. He finds evey excuse to stay in the house. All the while I'm taking his things from the table and moving them outside. It wasn't until I got loud and disgruntle that he got the idea, got off the phone and left.

He had a great product and a great sales pitch. But I didn't like the gimmicky feel. I don't like being pushed to make an impulse buy. I prefer to make calculated purchases. This company doesn't allow for that. They want to swoop in, woo you and make the sale. If they would have given me time to consider I would have likely bought as I'm deeply in need of a window upgrade. I have 40yr old single pane aluminum windows. Eek!

Windows USA Reply:
We are sorry for your experience. Our company’s focus is to always exceed any consumer’s
expectations regarding the quality of our product and the quality of service with all of those
associated with our company. Our company’s long standing recognition for consumer
satisfaction is paramount to our mission as a window and door manufacturer. We would like
to learn more regarding any dissatisfaction that you feel and would like the opportunity to
discuss this situation and would welcome the opportunity to regain your satisfaction. From
more than 500 employees and associates of our company, we are proud, honored, and
privileged to have been considered for your window and/or door needs and our hope is to
exceed any expectations that you have moving forward. Please contact Jennifer O’Neal,
Customer Service Manager, at your convenience and please accept our sincerest apologies
for your disappointment. Thank You.
View full review
Reason of review:
Poor customer service
7 comments
Guest

Also, the windows are not Energy Star Certified, so can't get the tax credit for such a large purchase amount!!!

Guest

I agree! I felt so pressured into buying the windows (sales person was from Arkansas).

He said I had to choose right then to get the price. I went ahead and got them, but I really don't like them. It was almost dark when he finally showed up and I couldn't tell at the time that the windows really didn't match my house color. He just wouldn't leave my house!

I said no so many times! A word of advice...always have other adults present in the home when you have these type of demonstrations!! I feel if I hadn't been the only one home, he would have left when I first said no. If given the chance to wait and consider, I probably would have gotten them, because I needed new windows.

He also told me the windows are tinted...they "clearly" are not. My old windows were and I really miss them, even though they were old.

I have not noticed a real difference in the temperature in my house either. Just so disappointed in myself and Windows USA for buying the windows!

Guest

The exact same happen to me: we went from 70k all the way down to 25k lmao. I would never buy windows from THESE IDOTS.

Waste of time and the speaker phone crap is a joke. 3 hrs of this they should be ashamed. Who in the world would trust them to do anything much less install windows.

Give me a break USA windows. I see why you were sued.

Guest

We just had the same thing happen to us. They were only suppose to give a free quote.

I feel that the price given for 15 window is still very high. we did not find these reviews because we were looking under the wrong name.

16 double pane Windows with another company is half of what I've been juked for. I wish I could cancel,

Guest

I am an attorney (in Mississippi) looking into filing a class action suit against Windows USA. Please give me a call at 601-853-**** if you have had any problems like those listed in this comment.

This commenter is NOT alone.

This is not a solicitation of legal services. I am seeking to learn more about the business practices of Windows USA.

Thank you for your time.

-Macy Hanson

macy@***.com

Guest
reply icon Replying to comment of Guest-1179358

I also had man come to my house and gave and estimate of 21,000 to replace my windows. I just had my house painted and window reglazed and told them I was no longer interested in replacing my windows.

They insisted on coming anyway so I figured I would listen and see. We loved the presentation and feel the windows are very good but the price is crazy. He said there is a promotional price of 17,000 at this time but wouldn't give us a week or so to think about it. The price was then lowered to 15,000.

Still we said we can't afford it at this time and would need to wait about six months. Still he insists we purchase the Windows and calls the office and they lower the price to 13,700. Still pushy and won't give us time to think about it but guarantees the price of 21,000 for 1 year. He said the promotion is due to the materials being purchased at a special rate and they material can't be guaranteed to remain in stock.

So my husbands says well let us think about it and we will call you next week. Still he says I can only give you the price of 13,700 right now tonight. Schetchy is all I have to say! They have a great product and awful salesmen.

I don't like to be pressured and scared into a big purchase. If I go to buy a car and they give me a good price as long as they still have the car I can get it at that price, so why can't they do the same.

I am not sure I would trust the installation if I can't trust the salesman. I felt abused after this man left my home.

Guest

I agree completely. The salesman said he was a manager & he kept calling a boss & lowering the price.

All this made me have a feeling of distrust.

Had to practically run him off.

View more comments (6)
Anonymous
map-marker Dallas, Texas

Wonderful experience

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I've read the reviews and we did not receive any high pressure sales. We had researched numerous other windows and although not the cheapest - not the most expensive either. We did end up purchasing and the install went flawlessly. The team was very knowledgeable and they fixed several problem issues without nickel and diming us.

They cleaned up after themselves and did everything that was promised. The tilt is easy to open and clean

I have nothing but wonderful things to say.

Windows USA Reply:
Thank you for your kind words and thoughtful comments regarding our company and
products. Our goal is to exceed your expectations with every experience with our company.
Please do not hesitate to contact us in the future. Thank You!
View full review
Pros:
  • Great installation
  • Great follow-up
  • Great sales staff
Reason of review:
All of the above
Anonymous
map-marker Montgomery, Alabama

Very aggressive salesmen

My husband and I were referred by a family member. We knew we needed new windows but knew going in we would not be buying them soon with a child in college but needed one estimate anyway.

Some of the things the other people said was our exact experience. Salesman came to the house 8:45 pm( had 8:30 appointment), gave us $15,000 estimate. Told him no,we could not do it right now. He got on the phone with some manager and told them what good people we were and the price kept coming down and that the rebate could be used unless we signed that night etc.

Gave the phone to my husband and myself.This went on and on until 10:30 pm when I had lost my patience. I stood up from the table and gathered my things and finally told him he had to leave. Asked if I was angry and I was not but he had to get up and get out of my house. Still didn't get the hint until I opened the door for him and as he was walking out whoever he was talking to still was lowering the price.

Anytime someone tells you the price is only for that day, you need to tell them that you don't want it.

We might have considered them for the future not not after that experience. The only bright spot was the $100 Walmart gift card but we earned that!

Windows USA Reply:
We are sorry for your experience. Our company’s focus is to always exceed any consumer’s
expectations regarding the quality of our product and the quality of service with all of those
associated with our company. Our company’s long standing recognition for consumer
satisfaction is paramount to our mission as a window and door manufacturer. We would like
to learn more regarding any dissatisfaction that you feel and would like the opportunity to
discuss this situation and would welcome the opportunity to regain your satisfaction. From
more than 500 employees and associates of our company, we are proud, honored, and
privileged to have been considered for your window and/or door needs and our hope is to
exceed any expectations that you have moving forward. Please contact Jennifer O’Neal,
Customer Service Manager, at your convenience and please accept our sincerest apologies
for your disappointment. Thank You.
View full review
Cons:
  • Salespeople
Reason of review:
aggressive salesman
2 comments
Guest

They are still doing the same thing and I see your comment is from 3016 and here it is 2024. I should have read the reviews before signing I'm on this deal.

They tell you one thing, but you got to read the contract before signing. You end up still paying what they quoted the very first time, or more.

Guest

What year did this happen? Did the company ever respond?

View more comments (1)
Anonymous
map-marker Bossier City, Louisiana

Windows USA - Review in Building Products category from Bossier City, Louisiana

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Windows USA has very aggressive salespeople and they will stay till they make a sale.They have a very good product but beware of outrageous starting price.Hang in there and if you get them for half of starting price or ten per cent over half good job you made a good deal.

Windows USA Reply:
We apologize for your experience and any disappointment that you feel regarding your
experience. We do not have enough information to verify, determine, and provide additional
commentary, however we would like the opportunity to address further to your complete
satisfaction. Please contact us at customercare@windowsusa.com, or please reach out to
Jennifer O’Neal, Customer Relations Manager, at toll-free 1-800-272-2085, extension 0
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Little Rock, Arkansas

Windows USA - Windows Review from Little Rock, Arkansas

Windows USA out of Hot Springs, AR is a borderline scam. Very high pressure sales tactics!

They do have a great product but will start off with an astronomical price. They also talk up their referral program and how you get $100 off for every person you refer and they meet with. What they don't tell you is that anyone you refer has to meet a certain criteria for you to get the $100. Like they have to have so many windows or the windows have to be so old.

That was what me and my wife were counting on to get the price down and now we're stuck with the full balance. Buyer beware!

Windows USA Reply:
We are sorry for your experience. Our company’s focus is to always exceed any consumer’s
expectations regarding the quality of our product and the quality of service with all of those
associated with our company. Our company’s long standing recognition for consumer
satisfaction is paramount to our mission as a window and door manufacturer. We would like
to learn more regarding any dissatisfaction that you feel and would like the opportunity to
discuss this situation and would welcome the opportunity to regain your satisfaction. From
more than 500 employees and associates of our company, we are proud, honored, and
privileged to have been considered for your window and/or door needs and our hope is to
exceed any expectations that you have moving forward. Please contact Jennifer O’Neal,
Customer Service Manager, at your convenience and please accept our sincerest apologies
for your disappointment. Thank You.
View full review
Reason of review:
Pricing issue
3 comments
Guest

Did the company ever respond to you? The Corporate office and plant in right there in Arkansas, it would be so easy to contact you and try to resolve the proplems.

Guest

What was the salesmanship name? The Corp. office and plant is right there in Arkansas.

Guest

They did my neighbors windows and she put me down as a referral. They are nice windows.

Now, they just left my house and their little sales pitch earned me about $50 an hour for my time, but they are like dealing with a car salesman, I got put on the phone 5 different times with 5 different people even after telling them up front I wasn't buying windows today. I got a bit of an attitude when I wouldn't fill out the credit application.

View more comments (2)
Anonymous
map-marker Dallas, Texas

Review in Building Products category from Dallas, Texas

I think you all have the wrong company Windows USA .net in DALLAS is fantastic

Windows USA Reply:
Thank you for your kind words and thoughtful comments regarding our company and
products. Our goal is to exceed your expectations with every experience with our company.
Please do not hesitate to contact us in the future. Thank You!
View full review
Reason of review:
Good customer service
2 comments
Guest

Same presentation. Started at $14000 for what they called 12 windows.

It's actually 9 windows of varying sizes.

After 2 hours they came down to $8500. I don't even bother to tell them I have an estimate for replacing the low e windows that have bad seals on the same 9 windows for $2300.

Guest

Sounds like you encountered Bill Downhour, racists and there top salesman. Will make a sale to an AA, and call them the N word shortly after walking out the door.Never accept the first offer if you buy from them.

Tell them it's too much they will drop the price at least 4 times.

You will get the " Oh there such great people, I want to give them the best price for this great family" routine.I was hired by them only to return home after 2 weeks of training to scramble to find another job. Hey Bill I hope people in Arkansas see this and your true colors.

View more comments (1)
Anonymous

Did not uphold "we can fix any space before window installed"

We live in an older home. Told sales rep we would undoubtedly need repairs to window opening on two windows we knew of. His response " we can repair, fix any opening before installation.

We have three windows all on same side of house that are not level. Of course this was not noticed the day we wrote check. After dealing with the harassment about referrals for days they finally came out to see my problem.

Response! We'll there is nothing we can do about that. Too bad we did not notice this before payment.

Then they continued to call about my referrals! Sure I said I would give referrals complete with pictures of the unlevel windows. That stopped the calls cold.

Make sure you check level of windows and really get up close to see all caulking is neat. And if you have hardwood floors don't let them out of your sight. They will drag buckets across your floors leaving scratches. (We had just resurfaced ours and explicitly asked them to take care).

We love the windows, but we paid way too much and it was a nightmare. Please compare and have prices in mind before you call them. And wait before committing, the price will come down. We just we're not prepared for the aggressive sales pitch and we had not done enough research.

Windows USA Reply:
We apologize for your experience and any disappointment that you feel regarding your
experience. We do not have enough information to verify, determine, and provide additional
commentary, however we would like the opportunity to address further to your complete
satisfaction. Please contact us at customercare@windowsusa.com, or please reach out to
Jennifer O’Neal, Customer Relations Manager, at toll-free 1-800-272-2085, extension 0.
View full review
1 comment
Guest

Window USA, is a joke DO NOT TRUST THEM ON THE REFERRAL PROGRAM THEY USE IT TO MAKE YOU THINK THAT YOU WILL MAKE MONEY ON IT, BUT IT IS A BIG FAT LIE. YOU MIGHT GET A FEW HUNDRED AND THEN IT WILL STOP!

THEY WILL MAKE EXCUSES AND THAT WILL BE THE END OF IT! GO TOO HOME DEPOT THEY WILL HAVE THE BETTER DEAL BELIEVE IT OR NOT THEY HAVE THEIR HOME DEPOT EMPLOYEES ACTUALLY DO THE WORK AND THEY ARE TRAINED TO DO IT AND IT IS INSURED WITH THEM FOR LIFE!

WINDOW USA IS TO MUCH FOR THE WINDOWS AND THEIR SO CALLED WINDOW INSTALLERS ARE SUB CONTRACTED OUT AND MOST OF THE WORKERS DO NOT KNOW WHAT THEY ARE DOING SO WHEN GETTING INSTALLERS ALWAYS CONSIDER WHO IS DOING THE WORK AND IF THEY ARE ACTUALLY EMPLOYEES OF THE COMPANY! If anyone wants pictures I will send them too you!

Jerry A Ura

glass in patio door

My name is Jerry Alexander, 1206 West 7th, El Dorado, AR 71730 I had a patio door installed November, 2007, and the glass in the door has fogged over and I need it replaced. Please contact me and set up a date to install new glass.

It is the glass on the right side.

You recently replaced the glass on the left side. thank you for your attention to this matter.

Windows USA Reply:
The Alexander’s thought they were contacting Windows USA directly for service for their door. We have spoken with them this morning and have a replacement ordered for their door. This is covered on their lifetime warranty. They are now aware of how to contact Windows USA directly for any future concerns or warranty item.
View full review
Madai Gqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They appear to care.

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Windows USA sent out a technician after my post. He adjusted 2 windows and showed me where to apply pressure on the top of the windows to close and lock them.

He also said it's my fault the windows don't close and lock easily.

When a person pays five hundred to a thousand for a windows he or she shouldn't have to worry about having to put too much or too little pressure on a windows every time you close it. Windows USA will gladly send out a service technician to fix, replace, or tell you how to open and close your windows.

Windows USA Reply:
We appreciate you as a Windows USA customer. Thank you for bringing this to our attention. Thank you for allowing one of our Senior Service Technicians to come to your home to address your concern. Please do not hesitate to contact us if you have any future questions or concerns. 1-800-272-2085 ext. 2381.
View full review
Reason of review:
Good customer service
Anonymous

This is my second home with Windows USA

I had new windows (18) put in my home in Oklahoma and they were great. The installers did a great job even though it was over a hundred degrees outside.

Hottest summer on record. They had to take 2 days due to the heat. I was fine with it. The windows were so good one of the installers showed me you could open one and put total body weight on it and not hurt it.

My friend Steve in Snyder Texas was so impressed he bought them. I moved to Texas a year ago. I needed windows so of course I called Windows USA. I have had these windows less than a year and I have 4 that would not lock.

I called the service department. In Oklahoma someone unsuccessfully tried to break into my house due to the Window but Windows USA replaced it in 24 hours. But yesterday I was told that the windows don't lock because I pulled out on them when I opened them. These can't be the same Alaskan windows I bought before.

The lady politely told me to push on the top and lock them and in 48 hours they will reshape themselves. My neighbor across the street listen to the pitch on the windows and was going to buy some as soon as he sold some lots at the lake.

I told him yesterday to buy from Home Depot. He knows I hate their service!

Windows USA Reply:
We appreciate you as a Windows USA customer. Thank you for bringing this to our attention. Thank you for allowing one of our Senior Service Technicians to come to your home to address your concern. Please do not hesitate to contact us if you have any future questions or concerns. 1-800-272-2085 ext. 2381.
View full review
Reason of review:
Bad quality
Anonymous

Dissatisfied

I’m paying all this money for these windows. I was told during the demo the I would need the cold or heat from the other side of the window.

That was a lie.

The windows sweat. This is a gimmick.

Windows USA Reply:
Thank you for bringing your concerns to our attention. As we discussed on the phone, we will be in touch soon to schedule a Senior Service Technician to come to your home to address these concerns.

View full review
Reason of review:
Bad quality
Michael H Dif

Window install and customer service

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We had new windows installed in our home. The installers were very friendly and polite.

We had a few minor cracks and chips in paint of our home after the install. We contacted customer service and they got right on fixing every little detail I pointed out.

We absolutely love our new windows you can feel a huge temperature difference and they block so much sun! We could not be happier with the look of our home or the way windows USA has treated us!!

Windows USA Reply:
Thank you for contacting Windows USA regarding your concerns. We are glad that we were able to promptly answer your questions and resolve your concerns. Please contact us if you have any future questions or concerns.
View full review
Reason of review:
Good quality
Anonymous
map-marker Marietta, Georgia

Inferior service all around

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Windows USA - Inferior service all around

Windows USA screwed us, we have 4 windows that don't work right!, we had 11 windows put in on the last day of july of this year. We have Window Ac units and of the 4 they *** up on, 3 of them have those window ac units in there, they don't fit at all, we were promised windows sized to our ac units, they put the units back in and FILLED the sill around the units with 30 pounds of caulk!

They screwed the accordion side panels of the unit into the window, DRILLED 3 holes into the windows, and promised that we wouldn't have to move anything. We were told they sent their "senior installation team" well *** me because i wouldn't wanna see what their regular installation team would've done! Oh yeah!

One of our livingroom windows WON'T SHUT RIGHT! WE ARE PISSED AS ***

View full review

User's recommendation: Stay the *** away from windows usa if you value your money!

Michael W Vqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mdwerner6942@***.com

Updated by user Oct 29, 2024

As of today, 10/29/2024 have never seen a report with a signature, contractor license on husband wife installer vs specialists on older homes. They secured the loan using a small tablet and question since representative marked down things that could not see on tablet which weird since my 65 Sony could have easily displayed issue forms of paperwork on it.

What they secured it with is alleged initials cannot be recognized on paperwork nothing breaking down charges showing, 43% window discount mistakes on form like wrong number of windows and no itemized bill for ten windows.

Besides, he marked quite a few times on tablet yet not seen any marks or difference of who actually marked forms and never finished follow up service that they came on a day when I had told them I had medical appointment. I got forms but nothing shows contractor license, breakdown of product vs service charges, but at risk of being turned over if do not pay so stuck without clear notice of issues or for what they charged.

Updated by user Aug 09, 2024

Well talked to Supervisor asked why had not gotten email and she seem to be forgotten what we talked about but seem to take interest now. Reminding them two disabled seniors 71-87 suffering heat stroke in their home would not be good and different I got on 131 and 128 was their salesperson said if put sign on lawn after work which I did but still 131.

Window unit was removed and factory supports to relieve large 25+ btu units that can be configured to offset wait 3rd mount pushes against side of the house he did give me them back, but seem confused as much or more than I was since pulled pin removed plastic housing units not worked took from 7 PM to 4:20 AM off and on using test reset button till I got luck and now cannot do one things with control on front of air. Same unit was unplugged removed reassembled? I have the risk of unit going out at any time mid-summer August. '24.

Just hoping their supervisor remembers now and promised usable air unit works out still stressful, high blood pressure etc.

and this is really an unneeded bummer. Them not calling air guy after requesting info to call seems to be the way it goes.

Original review updated Aug 09, 2024
US WINDOW FINANCE / SYNCHRONY BANK
Account ending in 2402
Windows USA
08/01/2024
800) 324-****
Primary Fax
Sending this and asking because your representative quoted 9.9% but paperwork showed up of 26.99. Sent few inquiries as never got any paperwork and now get this credit card and 26.99% interest notice.
I went with your company because you did my moms house.

My old home made around thirties believe windows are old guess disaster forms filled out for government never worked so figured it was up to myself.
Anderson been around but he promised better service, installation, and product with 9.9% interest which is about normal for home repair loans which run 10% locally.
110 W Cummings St., Henryetta, OK 74437, asked about paperwork when emailed from your web site earlier and again today after getting banks notice on higher interest.
Michael Werner disabled senior and believe ten windows ended up being issue after bad winter and freezing up as well as leaking.
cfpb, back forth on phone, tablet harder to read for myself eye issues and injury, seems high at 10K plus for 7 med slide up down windows and 2 smaller bathroom size windows, gave no paper work so not sure if things are same once leave, never had a large loan and not get copies ever till this, written for paper work notice received email no response on any of them. (8/9/24 so waiting on them now since window installer removed and unplugged unit, air, control panel which now does not work roasted seniors in summer no buddy wants.)
View full review

Preferred solution: No paperwork quote was less on interest now putting credit card interest home improvement l.

1 comment
Guest

Management c/o. Windows USA 290 John W.

Carpenter Fwy #1600 Irving, TX 75062 RE: Install Windows Hi: They got windows installed, husband wife team. It is too bad the bottom trim on windows was not included in repairs since all 20 or more-year metal frames leaked water onto would possibly into the wall in bad winters as the glass old and just quit working much. Seems weird to be told 43% off only now but there is nothing on paper saying what I was told was good for one day only. Apparently they only replaced wood that had rotted, water damage unfortunately is left behind see corners had to be sealed where it was rotted hole slot along sides.

The one that rotted all the way through and actually split in half qualified. Just for money windows not all meds slide up down three small units. Guess you get paperwork only once completed, and just seem to be little zealous on what was included by sales guy. Just even for the windows and referrals looked nicer if few bad ones since guess I assume window contact install be all no damaged materials to keep warranty and windows sealed to their best.

Guess its little weird for some but way a special crew that works on older homes will check windows for damage rot before install husband wife showed up was surprised. I was not frustrated with the installation that wood damage wood bottom windows were left, and work is not finished but there was only him and his wife sounded more like a special crew of people would be coming. At $11,500 would not have thought they would put in new windows next to wood with water damage and over 25 years long with old time metal cheaper frame to freeze and release their water into the wood etc. I am hoping the outside once they do the framing will look nice and seal house better just told do it like do my house doubt a person would normally leave wood that has year of water damaged and welts and cracks.

25-30 years old not a stretch. Still unsure of pricing and if beats competition buys one 40% off and no payment for one year as told, but design neat, installers worked hard gotten installed guy and wife today finish frame silicone around windows tomorrow which should help. Unfortunately, the air re installed in window, just quit working so now we have no air conditioning.

I unplugged it since testing blew inline fuse guess call it on cord, so hope maybe try later, 25btu air unit, in summer sort of sucks, seem to have issue getting it out, and installed was running but after we got back from mom’s notice turned of and could not reset it as of yet. would attach pics did not see it as a option

Suleman Szp
map-marker Montgomery, Alabama

I am still waiting for my window to replaced.

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I called on May 9th and talked to Andrew Stone to replace my window because there is moisture between the glass and it getting worse, I was assured some one would call back, no phone call, called again was told Andrew Stone was not and she cant get into his computer but she would research it and call me back no phone call, I called back and finally Andrew Stone and he assured me I would have my Window within a week no window. I am just mad that I had referred some people to them, not anymore I refer them to Window World they have excellent Customer service my sister bought her windows from window world on of them broke it was replaced within a week.

View full review

User's recommendation: Run don’t buy

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