Windows USA
Windows USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windows USA has 4.8 star rating based on 160 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Great installation, Great product, Great sales staff.
Cons: Customer service sucks, Distracts, For the windows to work and for someone to call us back.Recent recommendations regarding this business are as follows: "Stay the *** away from windows usa if you value your money!", "Run don’t buy", "No recommendations.", "Yes please have someone to call me asap", "Would not recommend this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windows USA has 4.8 star rating based on 160 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Great installation, Great product, Great sales staff.
Cons: Customer service sucks, Distracts, For the windows to work and for someone to call us back.Recent recommendations regarding this business are as follows: "Stay the *** away from windows usa if you value your money!", "Run don’t buy", "No recommendations.", "Yes please have someone to call me asap", "Would not recommend this company".
Review authors value the most Diversity of Products or Services and Customer service. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Starke, Florida
Defective window
Got no response from Windows USA through Pissed Consumer. Finally called them and they said the would send a Warranty Form for me to fill out and provide a photo to get the window replaced.
I've had them replace one of my screens some years ago. No problem. I'm sure they'll replace this window too, it just seems to be more involved these days.
Love the windows. Love the lifetime warranty.
Ridgeland, Mississippi
Windows Usa Sales Representative Review from Ridgeland, Mississippi
I don't usually post reviews but this was a unique experience.
My experience was almost identical to yours. After a long day at work (Monday) we had a 7:15p appointment that lasted until 9:45. Salesman claimed to be the regional sales manager and not a salesman and would just show me the windows. Gave a flawless demonstration. Quoted me an outrages price of over 7k for 4-2/0x5/0 & 2-3/0x6/0 vinyl windows. I told him no. He then proceeded to tell me my home was perfect to be his feature home. If I would just let him take before and after pictures he would discount my project. But I had to say yes on the spot. He made some calls and got it down to 6300. I said no. He then continues to make more phone calls to lower the price to 5900. I said no. More phone calls. He tells me they can give me most of the windows for FREE and gets it down to $4400. I still say no. In the middle of all this my my wife and 3 year old twins come home and are trying to go to bed. he puts his boss on speaker phone so all 3 of us can have a discussion about lower it again. It's at that point that I tell him he has to leave and that I want to get to my family now. He doesn't get it. He finds evey excuse to stay in the house. All the while I'm taking his things from the table and moving them outside. It wasn't until I got loud and disgruntle that he got the idea, got off the phone and left.
He had a great product and a great sales pitch. But I didn't like the gimmicky feel. I don't like being pushed to make an impulse buy. I prefer to make calculated purchases. This company doesn't allow for that. They want to swoop in, woo you and make the sale. If they would have given me time to consider I would have likely bought as I'm deeply in need of a window upgrade. I have 40yr old single pane aluminum windows. Eek!
Marietta, Georgia
Inferior service all around
Windows USA screwed us, we have 4 windows that don't work right!, we had 11 windows put in on the last day of july of this year. We have Window Ac units and of the 4 they *** up on, 3 of them have those window ac units in there, they don't fit at all, we were promised windows sized to our ac units, they put the units back in and FILLED the sill around the units with 30 pounds of caulk!
They screwed the accordion side panels of the unit into the window, DRILLED 3 holes into the windows, and promised that we wouldn't have to move anything. We were told they sent their "senior installation team" well *** me because i wouldn't wanna see what their regular installation team would've done! Oh yeah!
One of our livingroom windows WON'T SHUT RIGHT! WE ARE PISSED AS ***
User's recommendation: Stay the *** away from windows usa if you value your money!
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Verified ReviewerMdwerner6942@***.com
As of today, 10/29/2024 have never seen a report with a signature, contractor license on husband wife installer vs specialists on older homes. They secured the loan using a small tablet and question since representative marked down things that could not see on tablet which weird since my 65 Sony could have easily displayed issue forms of paperwork on it.
What they secured it with is alleged initials cannot be recognized on paperwork nothing breaking down charges showing, 43% window discount mistakes on form like wrong number of windows and no itemized bill for ten windows.
Besides, he marked quite a few times on tablet yet not seen any marks or difference of who actually marked forms and never finished follow up service that they came on a day when I had told them I had medical appointment. I got forms but nothing shows contractor license, breakdown of product vs service charges, but at risk of being turned over if do not pay so stuck without clear notice of issues or for what they charged.
Well talked to Supervisor asked why had not gotten email and she seem to be forgotten what we talked about but seem to take interest now. Reminding them two disabled seniors 71-87 suffering heat stroke in their home would not be good and different I got on 131 and 128 was their salesperson said if put sign on lawn after work which I did but still 131.
Window unit was removed and factory supports to relieve large 25+ btu units that can be configured to offset wait 3rd mount pushes against side of the house he did give me them back, but seem confused as much or more than I was since pulled pin removed plastic housing units not worked took from 7 PM to 4:20 AM off and on using test reset button till I got luck and now cannot do one things with control on front of air. Same unit was unplugged removed reassembled? I have the risk of unit going out at any time mid-summer August. '24.
Just hoping their supervisor remembers now and promised usable air unit works out still stressful, high blood pressure etc.
and this is really an unneeded bummer. Them not calling air guy after requesting info to call seems to be the way it goes.
Account ending in 2402
Windows USA
08/01/2024
800) 324-****
Primary Fax
Sending this and asking because your representative quoted 9.9% but paperwork showed up of 26.99. Sent few inquiries as never got any paperwork and now get this credit card and 26.99% interest notice.
I went with your company because you did my moms house.
My old home made around thirties believe windows are old guess disaster forms filled out for government never worked so figured it was up to myself.
Anderson been around but he promised better service, installation, and product with 9.9% interest which is about normal for home repair loans which run 10% locally.
110 W Cummings St., Henryetta, OK 74437, asked about paperwork when emailed from your web site earlier and again today after getting banks notice on higher interest.
Michael Werner disabled senior and believe ten windows ended up being issue after bad winter and freezing up as well as leaking.
cfpb, back forth on phone, tablet harder to read for myself eye issues and injury, seems high at 10K plus for 7 med slide up down windows and 2 smaller bathroom size windows, gave no paper work so not sure if things are same once leave, never had a large loan and not get copies ever till this, written for paper work notice received email no response on any of them. (8/9/24 so waiting on them now since window installer removed and unplugged unit, air, control panel which now does not work roasted seniors in summer no buddy wants.)
Preferred solution: No paperwork quote was less on interest now putting credit card interest home improvement l.
Management c/o. Windows USA 290 John W.
Carpenter Fwy #1600 Irving, TX 75062 RE: Install Windows Hi: They got windows installed, husband wife team. It is too bad the bottom trim on windows was not included in repairs since all 20 or more-year metal frames leaked water onto would possibly into the wall in bad winters as the glass old and just quit working much. Seems weird to be told 43% off only now but there is nothing on paper saying what I was told was good for one day only. Apparently they only replaced wood that had rotted, water damage unfortunately is left behind see corners had to be sealed where it was rotted hole slot along sides.
The one that rotted all the way through and actually split in half qualified. Just for money windows not all meds slide up down three small units. Guess you get paperwork only once completed, and just seem to be little zealous on what was included by sales guy. Just even for the windows and referrals looked nicer if few bad ones since guess I assume window contact install be all no damaged materials to keep warranty and windows sealed to their best.
Guess its little weird for some but way a special crew that works on older homes will check windows for damage rot before install husband wife showed up was surprised. I was not frustrated with the installation that wood damage wood bottom windows were left, and work is not finished but there was only him and his wife sounded more like a special crew of people would be coming. At $11,500 would not have thought they would put in new windows next to wood with water damage and over 25 years long with old time metal cheaper frame to freeze and release their water into the wood etc. I am hoping the outside once they do the framing will look nice and seal house better just told do it like do my house doubt a person would normally leave wood that has year of water damaged and welts and cracks.
25-30 years old not a stretch. Still unsure of pricing and if beats competition buys one 40% off and no payment for one year as told, but design neat, installers worked hard gotten installed guy and wife today finish frame silicone around windows tomorrow which should help. Unfortunately, the air re installed in window, just quit working so now we have no air conditioning.
I unplugged it since testing blew inline fuse guess call it on cord, so hope maybe try later, 25btu air unit, in summer sort of sucks, seem to have issue getting it out, and installed was running but after we got back from mom’s notice turned of and could not reset it as of yet. would attach pics did not see it as a option
Montgomery, Alabama
I am still waiting for my window to replaced.
I called on May 9th and talked to Andrew Stone to replace my window because there is moisture between the glass and it getting worse, I was assured some one would call back, no phone call, called again was told Andrew Stone was not and she cant get into his computer but she would research it and call me back no phone call, I called back and finally Andrew Stone and he assured me I would have my Window within a week no window. I am just mad that I had referred some people to them, not anymore I refer them to Window World they have excellent Customer service my sister bought her windows from window world on of them broke it was replaced within a week.
User's recommendation: Run don’t buy
Crack in window.
I have a crack in one of the ten windows purchased. I have called since January 2024 to have it replaced.
I am told each time there is no one in my area at this time to get the window replaced and I will be placed on a list. It is now April and after several calls, still the same response. Then I get a call from the company thinking I am finally getting somewhere. Nope, the lady was calling to see if she could get some referrals from me because someone would be in my area soon.
After telling her I would NEVER refer anyone because of my current situation, she was at a loss for words except that she was writing notes AGAIN on my behalf.
Funny how Ive been told theres no crew in my area to fix the window but someone who would come sit at your house for hours trying to sell the windows will be. Beware people!
- Customer service sucks
Preferred solution: Window replacement
User's recommendation: No recommendations.
Update. Finally got a call from the company.
Scheduled to have the window replaced like 2 weeks later. The day arrived. Gentleman showed up and asked where was the replacement window. Say what?
He stated the window was shipped out in March. It’s now May and the first I heard of the window being shipped to my home. He apologized and I was supposed to receive a call later that evening. I have not heard from anyone since May 2, the day it was supposed to be installed.
I have even sent an email to the person who scheduled the installation.
Crickets. Today is May 7.
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Verified Reviewer |
Hale, Arkansas
Still waiting for service man to come and fix windows that want lock since 11/13/23
We have been trying to get someone to come make our windows lock, no one every calls back regarding scheduling a repair. The alarm magnets do not meet on several windows and the alarm company cant repair them until the windows will LOCK! We want Rick Weaver to come back and make these windows right.
- Windows are nice
- For the windows to work and for someone to call us back
Preferred solution: My windows to work right!
User's recommendation: Would not recommend this company
Thank you for bringing this to our attention. We sincerely apologize for any delays that you are experiencing and any lack of communication on our end.
We will address this immediately.
We are needing a little more information to pull up your account and check the status of your service request. Is there a good contact number or address for us to pull up your account?
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Verified Reviewer |
Birmingham, Alabama
Windows dont knock
I been calling seen my windows been installed because I can't lock some of them and no one come to show me are make sure they lock I travel alot and need my windows to lock please call me ,I love them just not safe I also refer someone but haven't told them my problem because I really love my windows just want to be safe
User's recommendation: Yes please have someone to call me asap
Belton, Missouri
Window replacement
I have been waiting close to 2 months to get a window replaced. Every time I call, I'm told I'm on the list for a crew that will be in my area.
This is ridiculous. I was bugged every week to give this company referrals after my 10,000 worth of windows were installed. Now I have to wait this long to get one replaced?!! We have had strong winds in my area, and I let them know this too.
Still nothing but "I'm on the list". I am not happy!!!
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Verified Reviewer |
Quezon City, National Capital Region
Disappointing results
So I just received a message that Windows USA reported to pissed consumer that my issue was resolved to my satisfaction-----FALSE!!!!!! They sent someone out to see if the windows were installed properly, THEN tried to tell me the problem is that I didn't have my entire house done with their sub-par product.
While the truth is, their fast-talking salesman very clearly told me that if I got the largest windows in my home replaced (which I did), I would see a significant improvement in my bill AND outside noise (because I live near the airport)...... which neither has "lie" has come to fruition. Windows USA is a sham.
Their reps are extremely good at "talking the talk" but they certainly do not "walk the walk".... DO NOT FALL FOR THE NICETIES folks!!!!!
I was practically promised that installing Windows USA's window in the only window in my bedroom would definitely be a noise buffer... IT HAS NOT AT ALL!!!
In addition to that situation, it was promised that these windows would significantly help on my utility bills... IT HAS NOT!!! I live alone and have changed absolutely nothing in regard to my energy usage, but my energy bills have remained the same or higher.
So basically, the $5500 that Windows USA ripped my off for should be returned to me or at least paid to ALLY (who I financed this garbage with). I've been paying double my monthly payment since the beginning and feel simply foolish for paying anything more.
And please know, it's not as if I'm wanting something for free. Windows USA can put my old style, old fashioned windows right back and take their useless windows and install them in some other sucker's home.
Preferred solution: Full refund
Brookhaven, Mississippi
Windows
We had a pretty severe storm last night with heavy winds and rain. This am saw water running in the hallway and standing in the dining room area by the left Conner of the room.
The the primary issue is we just had new floors installed, and we clearly do know how extensive the damage is for obvious reasons.
I can clearly see where water has settled in the seals, on the floors, and carpets. I guess there may be some issues with the new floor since they just finished it yesterday that obviously will be clearer in time.
User's recommendation: I couldn’t with a clear conscious turn in the four referrals for no amount of money under these circumstances
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Verified Reviewer |
Shreveport, Louisiana
Great experience
Jennifer Oneal was wonderful. She worked with me day on and day out to get my issues resolved.
The techs that she sent out did an amazing job and was very respectful and customer friendly.
I will recommend Windows USA to my friends and family. Thank you for taking care of my family like we were yours.
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Verified ReviewerWasn't satisfied with the installation of my new windows.
The installer that was sent to my house was very professional and did his job perfectly. He worked very hard and I am very satisfied with the work that was done by him.
The communication between the company and I was outstanding. The customer service was amazing and I would highly recommend Windows USA to someone else. Jennifer Oneal is the CEO of the company. She called me around the clock to insure I was satisfied with the work and the staff.
I give my overall experience a 10. Thank you Jennifer and thank you Shannon as well for your none stop work in this weather.
You didn't complain and your work speaks for itself. Thank you windows USA I love my new windows.
The installer was not professional. I have a two story brick home and when he arrived to install the windows he was afraid of heights.
The neighbor and I had to help him install them. He said that the house was too big for him to do the job and he cracked the brick and the masonary cement around all my windows. The windows did not save any money on my electricity bill. The bill is actually higher and my ac unit recently went out.
I couldn't use any of the windows to put a ac unit in. Had I had known that i wouldn't have changed my aluminium windows.
The sales man sold me sliding windows but I would have put the same size windows in had I known that I would need a regular sized window to put in a ac unit. I'm a very dissatisfied customer.
Preferred solution: Let the company propose a solution
User's recommendation: Would never recommend anyone else to windows USA. Very dissatisfied.
glass in patio door
My name is Jerry Alexander, 1206 West 7th, El Dorado, AR 71730 I had a patio door installed November, 2007, and the glass in the door has fogged over and I need it replaced. Please contact me and set up a date to install new glass.
It is the glass on the right side.
You recently replaced the glass on the left side. thank you for your attention to this matter.
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Verified ReviewerThey appear to care.
Windows USA sent out a technician after my post. He adjusted 2 windows and showed me where to apply pressure on the top of the windows to close and lock them.
He also said it's my fault the windows don't close and lock easily.
When a person pays five hundred to a thousand for a windows he or she shouldn't have to worry about having to put too much or too little pressure on a windows every time you close it. Windows USA will gladly send out a service technician to fix, replace, or tell you how to open and close your windows.
This is my second home with Windows USA
I had new windows (18) put in my home in Oklahoma and they were great. The installers did a great job even though it was over a hundred degrees outside.
Hottest summer on record. They had to take 2 days due to the heat. I was fine with it. The windows were so good one of the installers showed me you could open one and put total body weight on it and not hurt it.
My friend Steve in Snyder Texas was so impressed he bought them. I moved to Texas a year ago. I needed windows so of course I called Windows USA. I have had these windows less than a year and I have 4 that would not lock.
I called the service department. In Oklahoma someone unsuccessfully tried to break into my house due to the Window but Windows USA replaced it in 24 hours. But yesterday I was told that the windows don't lock because I pulled out on them when I opened them. These can't be the same Alaskan windows I bought before.
The lady politely told me to push on the top and lock them and in 48 hours they will reshape themselves. My neighbor across the street listen to the pitch on the windows and was going to buy some as soon as he sold some lots at the lake.
I told him yesterday to buy from Home Depot. He knows I hate their service!
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Also, the windows are not Energy Star Certified, so can't get the tax credit for such a large purchase amount!!!
I agree! I felt so pressured into buying the windows (sales person was from Arkansas).
He said I had to choose right then to get the price. I went ahead and got them, but I really don't like them. It was almost dark when he finally showed up and I couldn't tell at the time that the windows really didn't match my house color. He just wouldn't leave my house!
I said no so many times! A word of advice...always have other adults present in the home when you have these type of demonstrations!! I feel if I hadn't been the only one home, he would have left when I first said no. If given the chance to wait and consider, I probably would have gotten them, because I needed new windows.
He also told me the windows are tinted...they "clearly" are not. My old windows were and I really miss them, even though they were old.
I have not noticed a real difference in the temperature in my house either. Just so disappointed in myself and Windows USA for buying the windows!
The exact same happen to me: we went from 70k all the way down to 25k lmao. I would never buy windows from THESE IDOTS.
Waste of time and the speaker phone crap is a joke. 3 hrs of this they should be ashamed. Who in the world would trust them to do anything much less install windows.
Give me a break USA windows. I see why you were sued.
We just had the same thing happen to us. They were only suppose to give a free quote.
I feel that the price given for 15 window is still very high. we did not find these reviews because we were looking under the wrong name.
16 double pane Windows with another company is half of what I've been juked for. I wish I could cancel,
I am an attorney (in Mississippi) looking into filing a class action suit against Windows USA. Please give me a call at 601-853-**** if you have had any problems like those listed in this comment.
This commenter is NOT alone.
This is not a solicitation of legal services. I am seeking to learn more about the business practices of Windows USA.
Thank you for your time.
-Macy Hanson
macy@***.com
I also had man come to my house and gave and estimate of 21,000 to replace my windows. I just had my house painted and window reglazed and told them I was no longer interested in replacing my windows.
They insisted on coming anyway so I figured I would listen and see. We loved the presentation and feel the windows are very good but the price is crazy. He said there is a promotional price of 17,000 at this time but wouldn't give us a week or so to think about it. The price was then lowered to 15,000.
Still we said we can't afford it at this time and would need to wait about six months. Still he insists we purchase the Windows and calls the office and they lower the price to 13,700. Still pushy and won't give us time to think about it but guarantees the price of 21,000 for 1 year. He said the promotion is due to the materials being purchased at a special rate and they material can't be guaranteed to remain in stock.
So my husbands says well let us think about it and we will call you next week. Still he says I can only give you the price of 13,700 right now tonight. Schetchy is all I have to say! They have a great product and awful salesmen.
I don't like to be pressured and scared into a big purchase. If I go to buy a car and they give me a good price as long as they still have the car I can get it at that price, so why can't they do the same.
I am not sure I would trust the installation if I can't trust the salesman. I felt abused after this man left my home.
I agree completely. The salesman said he was a manager & he kept calling a boss & lowering the price.
All this made me have a feeling of distrust.
Had to practically run him off.