Windows USA Reviews

After continuous complaining of water leakage and them blaming it on the way the house was built and that's causing the leak, one day, when my back pain had subsided enough to where I could get on a ladder, I sealed my own window. This was all they had to do to stop the rain from coming in my house.

Instead, they wanted to argue about it and blame it on how the house was built. Then had the nerves to constantly call me for referrals.

I had no business on a ladder and I have a Disc Desease. I'm not even suppose to be walking according to my doctors.

The salesman sat in my house for over two hours using deceptive selling practices and had substandard materials they pitched as new and made in the USA. I informed Windows USA that I did not want their services nor for anyone to come on my property.

I informed Windows USA that I would not allow them to install anything in or on my house. They lied about their windows and the efficiency of their products.

When I called to complain about their tactics and how their soft inquiry dropped my credit scores, the person was so rude and nasty. He gladly stated, 'I will ruin your credit some more.' Run away, don't walk, always check the customers' reviews first before doing any business with companies.

Got no response from Windows USA through Pissed Consumer. Finally called them and they said the would send a Warranty Form for me to fill out and provide a photo to get the window replaced.

I've had them replace one of my screens some years ago. No problem. I'm sure they'll replace this window too, it just seems to be more involved these days.

Love the windows. Love the lifetime warranty.

Windows USA screwed us, we have 4 windows that don't work right!, we had 11 windows put in on the last day of july of this year. We have Window Ac units and of the 4 they *** up on, 3 of them have those window ac units in there, they don't fit at all, we were promised windows sized to our ac units, they put the units back in and FILLED the sill around the units with 30 pounds of caulk!

They screwed the accordion side panels of the unit into the window, DRILLED 3 holes into the windows, and promised that we wouldn't have to move anything. We were told they sent their "senior installation team" well *** me because i wouldn't wanna see what their regular installation team would've done! Oh yeah!

One of our livingroom windows WON'T SHUT RIGHT! WE ARE PISSED AS ***

I called on May 9th and talked to Andrew Stone to replace my window because there is moisture between the glass and it getting worse, I was assured some one would call back, no phone call, called again was told Andrew Stone was not and she cant get into his computer but she would research it and call me back no phone call, I called back and finally Andrew Stone and he assured me I would have my Window within a week no window. I am just mad that I had referred some people to them, not anymore I refer them to Window World they have excellent Customer service my sister bought her windows from window world on of them broke it was replaced within a week.

I have a crack in one of the ten windows purchased. I have called since January 2024 to have it replaced.

I am told each time there is no one in my area at this time to get the window replaced and I will be placed on a list. It is now April and after several calls, still the same response. Then I get a call from the company thinking I am finally getting somewhere. Nope, the lady was calling to see if she could get some referrals from me because someone would be in my area soon.

After telling her I would NEVER refer anyone because of my current situation, she was at a loss for words except that she was writing notes AGAIN on my behalf.

Funny how Ive been told theres no crew in my area to fix the window but someone who would come sit at your house for hours trying to sell the windows will be. Beware people!

We have been trying to get someone to come make our windows lock, no one every calls back regarding scheduling a repair. The alarm magnets do not meet on several windows and the alarm company cant repair them until the windows will LOCK! We want Rick Weaver to come back and make these windows right.

I been calling seen my windows been installed because I can't lock some of them and no one come to show me are make sure they lock I travel alot and need my windows to lock please call me ,I love them just not safe I also refer someone but haven't told them my problem because I really love my windows just want to be safe

I have been waiting close to 2 months to get a window replaced. Every time I call, I'm told I'm on the list for a crew that will be in my area.

This is ridiculous. I was bugged every week to give this company referrals after my 10,000 worth of windows were installed. Now I have to wait this long to get one replaced?!! We have had strong winds in my area, and I let them know this too.

Still nothing but "I'm on the list". I am not happy!!!

We had a pretty severe storm last night with heavy winds and rain. This am saw water running in the hallway and standing in the dining room area by the left Conner of the room.

The the primary issue is we just had new floors installed, and we clearly do know how extensive the damage is for obvious reasons.

I can clearly see where water has settled in the seals, on the floors, and carpets. I guess there may be some issues with the new floor since they just finished it yesterday that obviously will be clearer in time.

Jennifer Oneal was wonderful. She worked with me day on and day out to get my issues resolved.

The techs that she sent out did an amazing job and was very respectful and customer friendly.

I will recommend Windows USA to my friends and family. Thank you for taking care of my family like we were yours.

The installer was not professional. I have a two story brick home and when he arrived to install the windows he was afraid of heights.

The neighbor and I had to help him install them. He said that the house was too big for him to do the job and he cracked the brick and the masonary cement around all my windows. The windows did not save any money on my electricity bill. The bill is actually higher and my ac unit recently went out.

I couldn't use any of the windows to put a ac unit in. Had I had known that i wouldn't have changed my aluminium windows.

The sales man sold me sliding windows but I would have put the same size windows in had I known that I would need a regular sized window to put in a ac unit. I'm a very dissatisfied customer.