
Windows USA
Windows USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windows USA has 4.8 star rating based on 160 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Great installation, Great product, Great sales staff.
Cons: Customer service sucks, Distracts, For the windows to work and for someone to call us back.Recent recommendations regarding this business are as follows: "Stay the *** away from windows usa if you value your money!", "Run don’t buy", "No recommendations.", "Yes please have someone to call me asap", "Would not recommend this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Windows USA has 4.8 star rating based on 160 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Great installation, Great product, Great sales staff.
Cons: Customer service sucks, Distracts, For the windows to work and for someone to call us back.Recent recommendations regarding this business are as follows: "Stay the *** away from windows usa if you value your money!", "Run don’t buy", "No recommendations.", "Yes please have someone to call me asap", "Would not recommend this company".
Review authors value the most Diversity of Products or Services and Customer service. The price level of this organization is low according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Defective window
Got no response from Windows USA through Pissed Consumer. Finally called them and they said the would send a Warranty Form for me to fill out and provide a photo to get the window replaced.
I've had them replace one of my screens some years ago. No problem. I'm sure they'll replace this window too, it just seems to be more involved these days.
Love the windows. Love the lifetime warranty.
Windows Usa Sales Representative Review from Ridgeland, Mississippi
I don't usually post reviews but this was a unique experience.
My experience was almost identical to yours. After a long day at work (Monday) we had a 7:15p appointment that lasted until 9:45. Salesman claimed to be the regional sales manager and not a salesman and would just show me the windows. Gave a flawless demonstration. Quoted me an outrages price of over 7k for 4-2/0x5/0 & 2-3/0x6/0 vinyl windows. I told him no. He then proceeded to tell me my home was perfect to be his feature home. If I would just let him take before and after pictures he would discount my project. But I had to say yes on the spot. He made some calls and got it down to 6300. I said no. He then continues to make more phone calls to lower the price to 5900. I said no. More phone calls. He tells me they can give me most of the windows for FREE and gets it down to $4400. I still say no. In the middle of all this my my wife and 3 year old twins come home and are trying to go to bed. he puts his boss on speaker phone so all 3 of us can have a discussion about lower it again. It's at that point that I tell him he has to leave and that I want to get to my family now. He doesn't get it. He finds evey excuse to stay in the house. All the while I'm taking his things from the table and moving them outside. It wasn't until I got loud and disgruntle that he got the idea, got off the phone and left.
He had a great product and a great sales pitch. But I didn't like the gimmicky feel. I don't like being pushed to make an impulse buy. I prefer to make calculated purchases. This company doesn't allow for that. They want to swoop in, woo you and make the sale. If they would have given me time to consider I would have likely bought as I'm deeply in need of a window upgrade. I have 40yr old single pane aluminum windows. Eek!
Wonderful experience
I've read the reviews and we did not receive any high pressure sales. We had researched numerous other windows and although not the cheapest - not the most expensive either. We did end up purchasing and the install went flawlessly. The team was very knowledgeable and they fixed several problem issues without nickel and diming us.
They cleaned up after themselves and did everything that was promised. The tilt is easy to open and clean
I have nothing but wonderful things to say.
- Great installation
- Great follow-up
- Great sales staff
Very aggressive salesmen
My husband and I were referred by a family member. We knew we needed new windows but knew going in we would not be buying them soon with a child in college but needed one estimate anyway.
Some of the things the other people said was our exact experience. Salesman came to the house 8:45 pm( had 8:30 appointment), gave us $15,000 estimate. Told him no,we could not do it right now. He got on the phone with some manager and told them what good people we were and the price kept coming down and that the rebate could be used unless we signed that night etc.
Gave the phone to my husband and myself.This went on and on until 10:30 pm when I had lost my patience. I stood up from the table and gathered my things and finally told him he had to leave. Asked if I was angry and I was not but he had to get up and get out of my house. Still didn't get the hint until I opened the door for him and as he was walking out whoever he was talking to still was lowering the price.
Anytime someone tells you the price is only for that day, you need to tell them that you don't want it.
We might have considered them for the future not not after that experience. The only bright spot was the $100 Walmart gift card but we earned that!
- Salespeople
Windows USA - Review in Building Products category from Bossier City, Louisiana
Windows USA has very aggressive salespeople and they will stay till they make a sale.They have a very good product but beware of outrageous starting price.Hang in there and if you get them for half of starting price or ten per cent over half good job you made a good deal.
Windows USA - Windows Review from Little Rock, Arkansas
Windows USA out of Hot Springs, AR is a borderline scam. Very high pressure sales tactics!
They do have a great product but will start off with an astronomical price. They also talk up their referral program and how you get $100 off for every person you refer and they meet with. What they don't tell you is that anyone you refer has to meet a certain criteria for you to get the $100. Like they have to have so many windows or the windows have to be so old.
That was what me and my wife were counting on to get the price down and now we're stuck with the full balance. Buyer beware!
Review in Building Products category from Dallas, Texas
I think you all have the wrong company Windows USA .net in DALLAS is fantastic
Did not uphold "we can fix any space before window installed"
We live in an older home. Told sales rep we would undoubtedly need repairs to window opening on two windows we knew of. His response " we can repair, fix any opening before installation.
We have three windows all on same side of house that are not level. Of course this was not noticed the day we wrote check. After dealing with the harassment about referrals for days they finally came out to see my problem.
Response! We'll there is nothing we can do about that. Too bad we did not notice this before payment.
Then they continued to call about my referrals! Sure I said I would give referrals complete with pictures of the unlevel windows. That stopped the calls cold.
Make sure you check level of windows and really get up close to see all caulking is neat. And if you have hardwood floors don't let them out of your sight. They will drag buckets across your floors leaving scratches. (We had just resurfaced ours and explicitly asked them to take care).
We love the windows, but we paid way too much and it was a nightmare. Please compare and have prices in mind before you call them. And wait before committing, the price will come down. We just we're not prepared for the aggressive sales pitch and we had not done enough research.
glass in patio door
My name is Jerry Alexander, 1206 West 7th, El Dorado, AR 71730 I had a patio door installed November, 2007, and the glass in the door has fogged over and I need it replaced. Please contact me and set up a date to install new glass.
It is the glass on the right side.
You recently replaced the glass on the left side. thank you for your attention to this matter.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey appear to care.
Windows USA sent out a technician after my post. He adjusted 2 windows and showed me where to apply pressure on the top of the windows to close and lock them.
He also said it's my fault the windows don't close and lock easily.
When a person pays five hundred to a thousand for a windows he or she shouldn't have to worry about having to put too much or too little pressure on a windows every time you close it. Windows USA will gladly send out a service technician to fix, replace, or tell you how to open and close your windows.
This is my second home with Windows USA
I had new windows (18) put in my home in Oklahoma and they were great. The installers did a great job even though it was over a hundred degrees outside.
Hottest summer on record. They had to take 2 days due to the heat. I was fine with it. The windows were so good one of the installers showed me you could open one and put total body weight on it and not hurt it.
My friend Steve in Snyder Texas was so impressed he bought them. I moved to Texas a year ago. I needed windows so of course I called Windows USA. I have had these windows less than a year and I have 4 that would not lock.
I called the service department. In Oklahoma someone unsuccessfully tried to break into my house due to the Window but Windows USA replaced it in 24 hours. But yesterday I was told that the windows don't lock because I pulled out on them when I opened them. These can't be the same Alaskan windows I bought before.
The lady politely told me to push on the top and lock them and in 48 hours they will reshape themselves. My neighbor across the street listen to the pitch on the windows and was going to buy some as soon as he sold some lots at the lake.
I told him yesterday to buy from Home Depot. He knows I hate their service!
Dissatisfied
I’m paying all this money for these windows. I was told during the demo the I would need the cold or heat from the other side of the window.
That was a lie.
The windows sweat. This is a gimmick.
Window install and customer service
We had new windows installed in our home. The installers were very friendly and polite.
We had a few minor cracks and chips in paint of our home after the install. We contacted customer service and they got right on fixing every little detail I pointed out.
We absolutely love our new windows you can feel a huge temperature difference and they block so much sun! We could not be happier with the look of our home or the way windows USA has treated us!!
Inferior service all around
Windows USA screwed us, we have 4 windows that don't work right!, we had 11 windows put in on the last day of july of this year. We have Window Ac units and of the 4 they *** up on, 3 of them have those window ac units in there, they don't fit at all, we were promised windows sized to our ac units, they put the units back in and FILLED the sill around the units with 30 pounds of caulk!
They screwed the accordion side panels of the unit into the window, DRILLED 3 holes into the windows, and promised that we wouldn't have to move anything. We were told they sent their "senior installation team" well *** me because i wouldn't wanna see what their regular installation team would've done! Oh yeah!
One of our livingroom windows WON'T SHUT RIGHT! WE ARE PISSED AS ***
User's recommendation: Stay the *** away from windows usa if you value your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMdwerner6942@***.com
As of today, 10/29/2024 have never seen a report with a signature, contractor license on husband wife installer vs specialists on older homes. They secured the loan using a small tablet and question since representative marked down things that could not see on tablet which weird since my 65 Sony could have easily displayed issue forms of paperwork on it.
What they secured it with is alleged initials cannot be recognized on paperwork nothing breaking down charges showing, 43% window discount mistakes on form like wrong number of windows and no itemized bill for ten windows.
Besides, he marked quite a few times on tablet yet not seen any marks or difference of who actually marked forms and never finished follow up service that they came on a day when I had told them I had medical appointment. I got forms but nothing shows contractor license, breakdown of product vs service charges, but at risk of being turned over if do not pay so stuck without clear notice of issues or for what they charged.
Well talked to Supervisor asked why had not gotten email and she seem to be forgotten what we talked about but seem to take interest now. Reminding them two disabled seniors 71-87 suffering heat stroke in their home would not be good and different I got on 131 and 128 was their salesperson said if put sign on lawn after work which I did but still 131.
Window unit was removed and factory supports to relieve large 25+ btu units that can be configured to offset wait 3rd mount pushes against side of the house he did give me them back, but seem confused as much or more than I was since pulled pin removed plastic housing units not worked took from 7 PM to 4:20 AM off and on using test reset button till I got luck and now cannot do one things with control on front of air. Same unit was unplugged removed reassembled? I have the risk of unit going out at any time mid-summer August. '24.
Just hoping their supervisor remembers now and promised usable air unit works out still stressful, high blood pressure etc.
and this is really an unneeded bummer. Them not calling air guy after requesting info to call seems to be the way it goes.
Account ending in 2402
Windows USA
08/01/2024
800) 324-****
Primary Fax
Sending this and asking because your representative quoted 9.9% but paperwork showed up of 26.99. Sent few inquiries as never got any paperwork and now get this credit card and 26.99% interest notice.
I went with your company because you did my moms house.
My old home made around thirties believe windows are old guess disaster forms filled out for government never worked so figured it was up to myself.
Anderson been around but he promised better service, installation, and product with 9.9% interest which is about normal for home repair loans which run 10% locally.
110 W Cummings St., Henryetta, OK 74437, asked about paperwork when emailed from your web site earlier and again today after getting banks notice on higher interest.
Michael Werner disabled senior and believe ten windows ended up being issue after bad winter and freezing up as well as leaking.
cfpb, back forth on phone, tablet harder to read for myself eye issues and injury, seems high at 10K plus for 7 med slide up down windows and 2 smaller bathroom size windows, gave no paper work so not sure if things are same once leave, never had a large loan and not get copies ever till this, written for paper work notice received email no response on any of them. (8/9/24 so waiting on them now since window installer removed and unplugged unit, air, control panel which now does not work roasted seniors in summer no buddy wants.)
Preferred solution: No paperwork quote was less on interest now putting credit card interest home improvement l.
I am still waiting for my window to replaced.
I called on May 9th and talked to Andrew Stone to replace my window because there is moisture between the glass and it getting worse, I was assured some one would call back, no phone call, called again was told Andrew Stone was not and she cant get into his computer but she would research it and call me back no phone call, I called back and finally Andrew Stone and he assured me I would have my Window within a week no window. I am just mad that I had referred some people to them, not anymore I refer them to Window World they have excellent Customer service my sister bought her windows from window world on of them broke it was replaced within a week.
User's recommendation: Run don’t buy
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Also, the windows are not Energy Star Certified, so can't get the tax credit for such a large purchase amount!!!
I agree! I felt so pressured into buying the windows (sales person was from Arkansas).
He said I had to choose right then to get the price. I went ahead and got them, but I really don't like them. It was almost dark when he finally showed up and I couldn't tell at the time that the windows really didn't match my house color. He just wouldn't leave my house!
I said no so many times! A word of advice...always have other adults present in the home when you have these type of demonstrations!! I feel if I hadn't been the only one home, he would have left when I first said no. If given the chance to wait and consider, I probably would have gotten them, because I needed new windows.
He also told me the windows are tinted...they "clearly" are not. My old windows were and I really miss them, even though they were old.
I have not noticed a real difference in the temperature in my house either. Just so disappointed in myself and Windows USA for buying the windows!
The exact same happen to me: we went from 70k all the way down to 25k lmao. I would never buy windows from THESE IDOTS.
Waste of time and the speaker phone crap is a joke. 3 hrs of this they should be ashamed. Who in the world would trust them to do anything much less install windows.
Give me a break USA windows. I see why you were sued.
We just had the same thing happen to us. They were only suppose to give a free quote.
I feel that the price given for 15 window is still very high. we did not find these reviews because we were looking under the wrong name.
16 double pane Windows with another company is half of what I've been juked for. I wish I could cancel,
I am an attorney (in Mississippi) looking into filing a class action suit against Windows USA. Please give me a call at 601-853-**** if you have had any problems like those listed in this comment.
This commenter is NOT alone.
This is not a solicitation of legal services. I am seeking to learn more about the business practices of Windows USA.
Thank you for your time.
-Macy Hanson
macy@***.com
I also had man come to my house and gave and estimate of 21,000 to replace my windows. I just had my house painted and window reglazed and told them I was no longer interested in replacing my windows.
They insisted on coming anyway so I figured I would listen and see. We loved the presentation and feel the windows are very good but the price is crazy. He said there is a promotional price of 17,000 at this time but wouldn't give us a week or so to think about it. The price was then lowered to 15,000.
Still we said we can't afford it at this time and would need to wait about six months. Still he insists we purchase the Windows and calls the office and they lower the price to 13,700. Still pushy and won't give us time to think about it but guarantees the price of 21,000 for 1 year. He said the promotion is due to the materials being purchased at a special rate and they material can't be guaranteed to remain in stock.
So my husbands says well let us think about it and we will call you next week. Still he says I can only give you the price of 13,700 right now tonight. Schetchy is all I have to say! They have a great product and awful salesmen.
I don't like to be pressured and scared into a big purchase. If I go to buy a car and they give me a good price as long as they still have the car I can get it at that price, so why can't they do the same.
I am not sure I would trust the installation if I can't trust the salesman. I felt abused after this man left my home.
I agree completely. The salesman said he was a manager & he kept calling a boss & lowering the price.
All this made me have a feeling of distrust.
Had to practically run him off.