Windows USA
Reviews and Complaints

I’m paying all this money for these windows. I was told during the demo the I would need the cold or heat from the other side of the window.

That was a lie.

The windows sweat. This is a gimmick.

We had new windows installed in our home. The installers were very friendly and polite.

We had a few minor cracks and chips in paint of our home after the install. We contacted customer service and they got right on fixing every little detail I pointed out.

We absolutely love our new windows you can feel a huge temperature difference and they block so much sun! We could not be happier with the look of our home or the way windows USA has treated us!!

I keep getting "Windows" staff calling me about 10 times a day to "fix my windows problem". I never call them.

Today, I just had another one call me and they all have the "Same Accent", they don't seem to understand when I say No thank you or I don't need your help. I had one today that started questioning me as to why I say No. This is every time that I receive a call from them. They just don't seem to understand the word "NO" I am speaking perfect English as I was born in the US and I am an educator.

He just said *** you" and hung up. I can't block the number on my phone as it is always a different number. This is very upsetting. I have my own IT guy that I have used for the last 4 years and I don't need anyone else getting into my computer.

Who do these people think they are? They are always rude and aggressive, but today was the worst person I have every talked to.

The salesman was great at what he does and I knew out home needed Windows. I never knew that I would be purchasing the Windows through a credit card.

I was told my payment would be $159 and I haven't saw that payment yet. My first payment was around $240.

I would have NEVER purchased these windows if I had of known this. One very upset customer

I've read the reviews and we did not receive any high pressure sales. We had researched numerous other windows and although not the cheapest - not the most expensive either. We did end up purchasing and the install went flawlessly. The team was very knowledgeable and they fixed several problem issues without nickel and diming us.

They cleaned up after themselves and did everything that was promised. The tilt is easy to open and clean

I have nothing but wonderful things to say.

My husband and I were referred by a family member. We knew we needed new windows but knew going in we would not be buying them soon with a child in college but needed one estimate anyway.

Some of the things the other people said was our exact experience. Salesman came to the house 8:45 pm( had 8:30 appointment), gave us $15,000 estimate. Told him no,we could not do it right now. He got on the phone with some manager and told them what good people we were and the price kept coming down and that the rebate could be used unless we signed that night etc.

Gave the phone to my husband and myself.This went on and on until 10:30 pm when I had lost my patience. I stood up from the table and gathered my things and finally told him he had to leave. Asked if I was angry and I was not but he had to get up and get out of my house. Still didn't get the hint until I opened the door for him and as he was walking out whoever he was talking to still was lowering the price.

Anytime someone tells you the price is only for that day, you need to tell them that you don't want it.

We might have considered them for the future not not after that experience. The only bright spot was the $100 Walmart gift card but we earned that!

Windows USA out of Hot Springs, AR is a borderline scam. Very high pressure sales tactics!

They do have a great product but will start off with an astronomical price. They also talk up their referral program and how you get $100 off for every person you refer and they meet with. What they don't tell you is that anyone you refer has to meet a certain criteria for you to get the $100. Like they have to have so many windows or the windows have to be so old.

That was what me and my wife were counting on to get the price down and now we're stuck with the full balance. Buyer beware!

Windows USA has very aggressive salespeople and they will stay till they make a sale.They have a very good product but beware of outrageous starting price.Hang in there and if you get them for half of starting price or ten per cent over half good job you made a good deal.

We live in an older home. Told sales rep we would undoubtedly need repairs to window opening on two windows we knew of. His response " we can repair, fix any opening before installation.

We have three windows all on same side of house that are not level. Of course this was not noticed the day we wrote check. After dealing with the harassment about referrals for days they finally came out to see my problem.

Response! We'll there is nothing we can do about that. Too bad we did not notice this before payment.

Then they continued to call about my referrals! Sure I said I would give referrals complete with pictures of the unlevel windows. That stopped the calls cold.

Make sure you check level of windows and really get up close to see all caulking is neat. And if you have hardwood floors don't let them out of your sight. They will drag buckets across your floors leaving scratches. (We had just resurfaced ours and explicitly asked them to take care).

We love the windows, but we paid way too much and it was a nightmare. Please compare and have prices in mind before you call them. And wait before committing, the price will come down. We just we're not prepared for the aggressive sales pitch and we had not done enough research.

Window Usa set an appt to come out to see me and the guy did the presentation and gave me a 100 dollar gift card, he said I didn't have to buy anything if I didn't want to but he became very upset because I wouldnt sign a paper then he called his boss and some more peoples with the company like I was a child in trouble I stilled refused he got up and started pacing through my house talking on his phone like he was at home refusing to leave I still didnt buy nothing he started saying that I call them and I said wait a min you lying I didnt call u u called me because ms jones referred me to u in 2008 so that's a lie it was getting late and I had to cook for my family u gonna have to leave so bye then he started calling me crazy I told him that I wasnt going to do it he needed to leave yet he was refusing to do it I thought was either going to have to call the police to remove him from my house are pull my gun o. Him I will never let another sale person in my house again

I think you all have the wrong company Windows USA .net in DALLAS is fantastic

Our salesman was Bo from Arkansas. He was very nice and personable.

He and my husband talked about football and other man stuff. For the first hour, I was intrigued. I had my mind set that I would not buy that day because I like to research. Who doesn't???

Bo became obsessive after the first hour and around the time that he told us about the awesome deal we were getting. One low price, one day only, may not be here tomorrow, no guarantees, blah blah!! He talked so much that we thought he would stop breathing. He gave us a price of $10,000 for 9 windows and the price eventually dropped to $5,992!!

They kept saying "We are impressed with yall and know that yall are good people". They met us only 2 hours before and knew nothing about us other than that we are potential customers. Bo seriously would not leave my house. After 2 phone calls with random sales people, I said "no more phone calls tonight, it's bedtime".

He did not get the message and kept rambling. He then told us that they are not a car lot so bargaining after the meeting would not happen. Bull***! They want our money and I'm sure if I keep refusing, they will give it to us for free!

Take the gift card and with every purchase, remind yourself of the terrible deal you saved yourself from!! I worked for 2 hours and 45 minutes for that gift card!

If you choose to buy from them ask for 200 dollar walmart card at the last minute or cancel. Ask for immediate quote if your interested in buying windows.

Then wait for 4 to 5 different quotes.Just say can't afford it, and watch the price drop as they put you on the phone with someone from there office. Just say I can't and watch the price drop, drop ,drop. However this special deal is limited to tonight only!!! Oh really the price dropped 4 to 5 times in one meeting.

The salesmen are based on commission, if they tell you hourly they lie.I was hired by them only to go to Arkansas and train for 2 weeks.

To return home to no job because of there top racists seller Bill Downhour. Got him on video saying "***"

WOW you know my wife and I were referred by one of my wife's peers, we were looking for windows, and yes the sales demonstration was scheduled late at night and took a little over two hours. However after having shopped for windows for a little over a year and being very aware of our options and the price of not only windows but also installation we were sold.

Seriously , the salesman Scott I think was his name. was very nice and answered all of our questions professionally. Here is the deal, he handed us a $100 Wal-Mart card right away, and the lady who schedules the installation called us twice to let us know that the windows would be done early and installed after only 3 weeks from the day we signed the agreement. Here we are after two days of installing 20 windows and the installers ROCK!

not only are they professional but they are well mannered and courteous and most of all they are clean!

They have taken extra time to install the windows correctly. I don't know who wrote the other reviews but I would do business with these guys again in a heartbeat.