Windows USA
Reviews and Complaints

Windows USA sent out a technician after my post. He adjusted 2 windows and showed me where to apply pressure on the top of the windows to close and lock them.

He also said it's my fault the windows don't close and lock easily.

When a person pays five hundred to a thousand for a windows he or she shouldn't have to worry about having to put too much or too little pressure on a windows every time you close it. Windows USA will gladly send out a service technician to fix, replace, or tell you how to open and close your windows.

I had new windows (18) put in my home in Oklahoma and they were great. The installers did a great job even though it was over a hundred degrees outside.

Hottest summer on record. They had to take 2 days due to the heat. I was fine with it. The windows were so good one of the installers showed me you could open one and put total body weight on it and not hurt it.

My friend Steve in Snyder Texas was so impressed he bought them. I moved to Texas a year ago. I needed windows so of course I called Windows USA. I have had these windows less than a year and I have 4 that would not lock.

I called the service department. In Oklahoma someone unsuccessfully tried to break into my house due to the Window but Windows USA replaced it in 24 hours. But yesterday I was told that the windows don't lock because I pulled out on them when I opened them. These can't be the same Alaskan windows I bought before.

The lady politely told me to push on the top and lock them and in 48 hours they will reshape themselves. My neighbor across the street listen to the pitch on the windows and was going to buy some as soon as he sold some lots at the lake.

I told him yesterday to buy from Home Depot. He knows I hate their service!

I’m paying all this money for these windows. I was told during the demo the I would need the cold or heat from the other side of the window.

That was a lie.

The windows sweat. This is a gimmick.

We had new windows installed in our home. The installers were very friendly and polite.

We had a few minor cracks and chips in paint of our home after the install. We contacted customer service and they got right on fixing every little detail I pointed out.

We absolutely love our new windows you can feel a huge temperature difference and they block so much sun! We could not be happier with the look of our home or the way windows USA has treated us!!

I don't usually post reviews but this was a unique experience.

My experience was almost identical to yours. After a long day at work (Monday) we had a 7:15p appointment that lasted until 9:45. Salesman claimed to be the regional sales manager and not a salesman and would just show me the windows. Gave a flawless demonstration. Quoted me an outrages price of over 7k for 4-2/0x5/0 & 2-3/0x6/0 vinyl windows. I told him no. He then proceeded to tell me my home was perfect to be his feature home. If I would just let him take before and after pictures he would discount my project. But I had to say yes on the spot. He made some calls and got it down to 6300. I said no. He then continues to make more phone calls to lower the price to 5900. I said no. More phone calls. He tells me they can give me most of the windows for FREE and gets it down to $4400. I still say no. In the middle of all this my my wife and 3 year old twins come home and are trying to go to bed. he puts his boss on speaker phone so all 3 of us can have a discussion about lower it again. It's at that point that I tell him he has to leave and that I want to get to my family now. He doesn't get it. He finds evey excuse to stay in the house. All the while I'm taking his things from the table and moving them outside. It wasn't until I got loud and disgruntle that he got the idea, got off the phone and left.

He had a great product and a great sales pitch. But I didn't like the gimmicky feel. I don't like being pushed to make an impulse buy. I prefer to make calculated purchases. This company doesn't allow for that. They want to swoop in, woo you and make the sale. If they would have given me time to consider I would have likely bought as I'm deeply in need of a window upgrade. I have 40yr old single pane aluminum windows. Eek!

I keep getting "Windows" staff calling me about 10 times a day to "fix my windows problem". I never call them.

Today, I just had another one call me and they all have the "Same Accent", they don't seem to understand when I say No thank you or I don't need your help. I had one today that started questioning me as to why I say No. This is every time that I receive a call from them. They just don't seem to understand the word "NO" I am speaking perfect English as I was born in the US and I am an educator.

He just said *** you" and hung up. I can't block the number on my phone as it is always a different number. This is very upsetting. I have my own IT guy that I have used for the last 4 years and I don't need anyone else getting into my computer.

Who do these people think they are? They are always rude and aggressive, but today was the worst person I have every talked to.

The salesman was great at what he does and I knew out home needed Windows. I never knew that I would be purchasing the Windows through a credit card.

I was told my payment would be $159 and I haven't saw that payment yet. My first payment was around $240.

I would have NEVER purchased these windows if I had of known this. One very upset customer

I've read the reviews and we did not receive any high pressure sales. We had researched numerous other windows and although not the cheapest - not the most expensive either. We did end up purchasing and the install went flawlessly. The team was very knowledgeable and they fixed several problem issues without nickel and diming us.

They cleaned up after themselves and did everything that was promised. The tilt is easy to open and clean

I have nothing but wonderful things to say.

My husband and I were referred by a family member. We knew we needed new windows but knew going in we would not be buying them soon with a child in college but needed one estimate anyway.

Some of the things the other people said was our exact experience. Salesman came to the house 8:45 pm( had 8:30 appointment), gave us $15,000 estimate. Told him no,we could not do it right now. He got on the phone with some manager and told them what good people we were and the price kept coming down and that the rebate could be used unless we signed that night etc.

Gave the phone to my husband and myself.This went on and on until 10:30 pm when I had lost my patience. I stood up from the table and gathered my things and finally told him he had to leave. Asked if I was angry and I was not but he had to get up and get out of my house. Still didn't get the hint until I opened the door for him and as he was walking out whoever he was talking to still was lowering the price.

Anytime someone tells you the price is only for that day, you need to tell them that you don't want it.

We might have considered them for the future not not after that experience. The only bright spot was the $100 Walmart gift card but we earned that!

Windows USA out of Hot Springs, AR is a borderline scam. Very high pressure sales tactics!

They do have a great product but will start off with an astronomical price. They also talk up their referral program and how you get $100 off for every person you refer and they meet with. What they don't tell you is that anyone you refer has to meet a certain criteria for you to get the $100. Like they have to have so many windows or the windows have to be so old.

That was what me and my wife were counting on to get the price down and now we're stuck with the full balance. Buyer beware!

Windows USA has very aggressive salespeople and they will stay till they make a sale.They have a very good product but beware of outrageous starting price.Hang in there and if you get them for half of starting price or ten per cent over half good job you made a good deal.

We live in an older home. Told sales rep we would undoubtedly need repairs to window opening on two windows we knew of. His response " we can repair, fix any opening before installation.

We have three windows all on same side of house that are not level. Of course this was not noticed the day we wrote check. After dealing with the harassment about referrals for days they finally came out to see my problem.

Response! We'll there is nothing we can do about that. Too bad we did not notice this before payment.

Then they continued to call about my referrals! Sure I said I would give referrals complete with pictures of the unlevel windows. That stopped the calls cold.

Make sure you check level of windows and really get up close to see all caulking is neat. And if you have hardwood floors don't let them out of your sight. They will drag buckets across your floors leaving scratches. (We had just resurfaced ours and explicitly asked them to take care).

We love the windows, but we paid way too much and it was a nightmare. Please compare and have prices in mind before you call them. And wait before committing, the price will come down. We just we're not prepared for the aggressive sales pitch and we had not done enough research.

Window Usa set an appt to come out to see me and the guy did the presentation and gave me a 100 dollar gift card, he said I didn't have to buy anything if I didn't want to but he became very upset because I wouldnt sign a paper then he called his boss and some more peoples with the company like I was a child in trouble I stilled refused he got up and started pacing through my house talking on his phone like he was at home refusing to leave I still didnt buy nothing he started saying that I call them and I said wait a min you lying I didnt call u u called me because ms jones referred me to u in 2008 so that's a lie it was getting late and I had to cook for my family u gonna have to leave so bye then he started calling me crazy I told him that I wasnt going to do it he needed to leave yet he was refusing to do it I thought was either going to have to call the police to remove him from my house are pull my gun o. Him I will never let another sale person in my house again

I think you all have the wrong company Windows USA .net in DALLAS is fantastic